CA APM Technical Advisory: Introscope Enterprise Manager Deadlock Issue
CA has become aware of an issue where an Introscope Enterprise Manager encounters a deadlock. This technical advisory describes the affected versions and platforms in more detail, and explains what remediation actions are recommended.
The Introscope Enterprise Manager occasionally experiences a deadlock. When this occurs, the Enterprise Manager hangs and is inaccessible by users. As a result, users will not be able to connect to or work on the Workstation and the Enterprise Manager must be restarted to remediate the problem. The frequency of occurrence is unsystematic. Some users suffer from this problem daily, while others have only experienced this issue rather infrequently.